Privacy Policy

Effective Date: January 10, 2026

Washington National Opera (“WNO,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related digital services (collectively, the “Site”).

By using our Site, making a donation, purchasing tickets, or providing your contact information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

• Contact Information: Name, mailing address, email address, phone number
• Payment Information: Credit/debit card details or other payment information      (processed securely by third-party payment processors; WNO does not store      full payment card numbers)
• Account Information: Login credentials if you create an account
• Donation Information: Donation amount, frequency, and related preferences
• Ticketing Information: Performance selections, seating, and purchase history
• Communications: Information you provide when you contact us, subscribe to newsletters, or participate in surveys or promotions

b. Automatically Collected Information

• IP address, browser type, device information
• Pages visited, links clicked, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Process donations, ticket purchases, and other transactions
• Provide receipts, confirmations, and customer service
• Communicate with you about performances, events, programs, and fundraising initiatives
• Manage donor and patron relationships
• Improve our website, services, and user experience
• Maintain the security and integrity of our systems
• Comply with legal, regulatory, and accounting requirements

3. How We Share Information

WNO does not sell or rent your personal information. We may share information only as follows:

• Service Providers: Trusted third parties that help us operate our website,      process payments, manage ticketing, send communications, or analyze data      (e.g., payment processors, ticketing platforms, email services)
• Legal Requirements: When required by law, regulation, court order, or      governmental request
• Organizational Transitions: In connection with a merger, reorganization, or transfer of assets, where permitted by law

All service providers are required to use your information solely for authorized purposes and to maintain appropriate safeguards.

4. Donations and Payment Processing

Online donations and ticket purchases are processed through secure third-party payment processors that comply with industry security standards (such as PCI-DSS). WNO does not store complete credit card numbers on its servers.

5. Email Communications and Preferences

You may receive emails from us regarding performances, programs, donations, or organizational updates. You may opt out of marketing or fundraising emails at any time by:

• Clicking the unsubscribe link in our emails, or
• Contacting us using the information in Section 10

Transactional emails (such as receipts or ticket confirmations) may still be sent as necessary.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Enable core website functionality
• Remember your preferences
• Analyze site usage and performance

You may adjust your browser settings to refuse cookies; however, some features of the Site may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system can be guaranteed 100% secure, we strive to use best practices appropriate to the sensitivity of the information.

8. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Your Rights and Choices

District of Columbia Privacy Rights

Residents of the District of Columbia may have specific rights regarding their personal information under applicable local and federal laws. Subject to certain limitations, these rights may include the ability to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information, where permitted by law
• Opt out of certain communications or uses of your information

WNO will not discriminate against individuals for exercising their privacy rights.

To exercise these rights, please contact us using the information in Section 10. We may take reasonable steps to verify your identity before fulfilling a request, as permitted or required by law.

Other Jurisdictions

If you reside outside the District of Columbia, your rights may vary depending on applicable state or international laws. We will honor applicable privacy rights in accordance with those laws.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Washington National Opera
Email: info@washnatopera.org
 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Washington National Opera – SMS Privacy Statement

Effective Date: March 2026

Washington National Opera (“WNO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you opt in to receive SMS (text message) communications from us.

This Privacy Statement applies specifically to SMS communications sent using Microsoft Teams and related messaging services.

Information We Collect

When you opt in to receive SMS messages from Washington National Opera, we may collect:

• Your mobile phone number
• Message content and message history
• Interaction data related to SMS communications (such as opt‑in and opt‑out status)

How We Use Your Information

Information collected through SMS is used solely for legitimate business and organizational purposes, including:

• Sending performance reminders, event notifications, and ticket‑related updates
• Responding to patron or donor inquiries
• Providing administrative, operational, or service‑related communications
• Supporting patron engagement and organizational communications

SMS data is not used for consumer advertising or mass marketing purposes.

Data Sharing and Disclosure

Washington National Opera does not sell, rent, or share mobile opt‑in information with third parties for marketing or promotional purposes.

We may share limited information with trusted service providers solely for the purpose of delivering SMS messages and maintaining compliance with messaging regulations. These providers are contractually obligated to protect your information.

Data Retention and Security

SMS‑related information is retained only as long as necessary for operational, compliance, or auditing purposes. We take reasonable administrative and technical measures to safeguard personal data against unauthorized access or disclosure.

Opt‑Out and Consumer Rights

You may opt out of SMS communications from Washington National Opera at any time:

• Reply STOP to any SMS message to unsubscribe
• Once opted out, you will no longer receive SMS messages unless you opt in again

You may also request information about your SMS data or request deletion where applicable by contacting us using the information below.

How to Contact Us

If you have questions about this SMS Privacy Statement or how your information is used, you may contact us at:

Washington National Opera
Website: https://www.washingtonnationalopera.org
Email: info@washingtonnationalopera.org

Updates to This Privacy Statement

Washington National Opera may update this SMS Privacy Statement from time to time. Any changes will be posted to this page with an updated effective date.